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Client Experience

How to Build a Top-Level Client Experience Team

Nothing feels better than reaching the point in your entrepreneurial journey where you have a steady roster of clients, you're making more than a livable wage,...

How to Build a Top-Level Client Experience Team
Growth

Why Goal Setting As A Team is More Successful

Goal setting as a team creates a culture of success. Success has never been a story of going at it alone. Success is achieved together.Goal setting as a team cl...

Why Goal Setting As A Team is More Successful
Growth

Are You a Bottleneck in your Agency and What to do About It

As the CEO, you're likely trying to avoid being the bottleneck in your agency. It sounds simple, but it's not easy!But as your agency is booming and clients are...

Are You a Bottleneck in your Agency and What to do About It
Growth

What is a Fractional COO and Why You Need One

Have you ever had a moment in your Agency when you wanted to confide in an executive operations partner, but realized you don’t have one?When it comes to the da...

What is a Fractional COO and Why You Need One
Growth

5 Simple Ways to Leverage a Fractional COO

Experiencing growth in your agency is exciting when you repeatedly bring in 6-7 figure months and your team has expanded. The problem now is, you don’t have the...

5 Simple Ways to Leverage a Fractional COO
Growth

How to Solve the 3 Common Problems when Managing a Team

When you begin to scale your agency beyond yourself, you’re likely considering hiring a team. A team means multiple moving parts within your business. This also means as you begin to scale, you’ll run into problems when managing a team.

How to Solve the 3 Common Problems when Managing a Team
Growth

10 Small Business Interview Questions to ask Candidates

Choosing the right candidate for a job out of hundreds (or…*shudders*...thousands) of applicants isn't easy. After going through resumes, you will have to inter...

10 Small Business Interview Questions to ask Candidates
Growth

The Future is Fractional: Fractional COO vs Full-Time COO

The Future: Fractional COOEvery business eventually reaches its operational threshold — the critical point where its CEO (or existing leadership team) can no lo...

The Future is Fractional: Fractional COO vs Full-Time COO
Growth

The 3 Most-Forgotten Client Feedback Touch Points (And How to Capitalize On Them)

Client feedback is one of the most crucial loops to complete for any service-based business. As entrepreneurs, it is so easy to fall into the trap of viewing ou...

The 3 Most-Forgotten Client Feedback Touch Points (And How to Capitalize On Them)
Growth

Why Sustainability Matters More Than Growth

Most creative CEOs, consultants, and contractors eventually reach a point in their entrepreneurial journey where they need to make a monumental decision: grow t...

Why Sustainability Matters More Than Growth
Leadership

5 Leadership Qualities That Will Make You Remarkable

Most people would like to become a great leader. Some people are born with the skills, and some have to work at it. The leadership qualities come in many forms...

5 Leadership Qualities That Will Make You Remarkable
Leadership

Your Business Grows When You Know What To Let Go

Growing your business is an adventure. It is an investment of time, nurture, and risk. It requires us to show up every day. Particularly in the early years of b...

Your Business Grows When You Know What To Let Go
Leadership

The 5 Warning Signs of a Fixed Mindset

Patricia Aburdene, a highly-acclaimed author and former Forbes contributor, once said something about leadership that resonated with me the very instant I first...

The 5 Warning Signs of a Fixed Mindset
Operations

How to Avoid Operational Setbacks with Systems Thinking

The way we think as CEOs and agency owners can have a profound impact on many aspects of our business. We know this, of course, because business magazines and i...

How to Avoid Operational Setbacks with Systems Thinking
Business

Adapting to Change VS Leading Change: What CEOs Need To Know

If 2020 has forced us to embrace anything, it's change.COVID-19 caught us all off guard, leaving us no choice but to improvise and do our best from moment-to-mo...

Adapting to Change VS Leading Change: What CEOs Need To Know
Leadership

The CEO’s Guide to Coordination

One of the most exciting parts of being a creative CEO is when you finally reach the stage where you can begin expanding your business beyond yourself and start...

The CEO’s Guide to Coordination
Culture

How to Build an Empowered Team Culture

Success is something that every business owner and CEO wants to achieve. It’s one of the reasons you started your business, right? Although success is a common...

How to Build an Empowered Team Culture
Leadership

Re-Align With Your Mission and Bring Your Vision Back in View

As leaders, it is important for us to keep our business’ mission at the forefront of what we do. When you started your business, chances are that the first thin...

Re-Align With Your Mission and Bring Your Vision Back in View

Before working with Theresa, I couldn't figure out how to get my company to grow any further. Our growth had flatlined for about ten months, and I was scrambling to break through the ceiling we had hit. Quickly after Theresa started coaching our team, I realized that we needed more than just coaching — we needed someone like her actually to run operations. Once this happened, I was able to delegate one of the most significant and most growth-stalling responsibilities, allowing me to focus on what I do best: sales and marketing. Since Theresa joined the company, we have grown our business by over 100%, and every other KPI has improved by the same amount.

J
Jono

Theresa helped us fully utilize the tools and technology we'd already invested in, streamlined our process of creating new SOPs, and even reimagined our org chart. We've gained back more hours in our day, become much more productive and organized, and our bottom line is even happier! Theresa is an insightful and talented coach who's full of encouragement and great ideas. We're truly indebted to her for this fantastic experience.

M
Marie + Jessie

When I first started working with Theresa, I considered myself a 'wannabe' business owner. I wasn't confident in my own processes, worried that I looked unprofessional, and spent a lot of my time chasing clients. Working with Theresa was an experience that kicked me into high-gear. We set up clear SOPs, packages, templates, workflows, canned emails, and so much more. After working with her, I can confidently present myself to other businesses and entrepreneurs as a business owner AND have the processes to show that I am professional, timely, and efficient. I would recommend working with Theresa in a HEARTBEAT!

C
Cassandra

The time I have spent with Theresa has been very valuable to me and my company. Theresa is a great systems person. She has helped me develop systems for my company that have the flexibility required to assist me as my company grows larger. Weekly meetings with her helped to keep me focused and on track. Working with Theresa has been a great experience and I look forward to working more with her in the future.

M
Mitch

I am now in my sixth year of business as a Photographer and I no longer feel like my business is 'stale' — I feel like I am growing. Theresa is helping me put a better business plan together, including income goals, social media planning, improving my online presence and other essential techniques. Every session is so valuable and I ALWAYS look forward to the next one. I would ABSOLUTELY recommend Theresa to anyone looking for help in business planning and staying/getting on the right tracks!

E
Emma

I was looking for guidance with streamlining business processes for not only my business but my clients' businesses as well. After working with Theresa I became much more productive and organized, and my bottom line has improved as well. Theresa is a knowledgeable and highly informative coach who's full of great ideas and support. I am so grateful to her for her support and this experience.

B
Brigid
CEO

Before working with Theresa, I couldn't figure out how to get my company to grow any further. Our growth had flatlined for about ten months, and I was scrambling to break through the ceiling we had hit. Quickly after Theresa started coaching our team, I realized that we needed more than just coaching — we needed someone like her actually to run operations. Once this happened, I was able to delegate one of the most significant and most growth-stalling responsibilities, allowing me to focus on what I do best: sales and marketing. Since Theresa joined the company, we have grown our business by over 100%, and every other KPI has improved by the same amount.

J
Jono

Theresa helped us fully utilize the tools and technology we'd already invested in, streamlined our process of creating new SOPs, and even reimagined our org chart. We've gained back more hours in our day, become much more productive and organized, and our bottom line is even happier! Theresa is an insightful and talented coach who's full of encouragement and great ideas. We're truly indebted to her for this fantastic experience.

M
Marie + Jessie

When I first started working with Theresa, I considered myself a 'wannabe' business owner. I wasn't confident in my own processes, worried that I looked unprofessional, and spent a lot of my time chasing clients. Working with Theresa was an experience that kicked me into high-gear. We set up clear SOPs, packages, templates, workflows, canned emails, and so much more. After working with her, I can confidently present myself to other businesses and entrepreneurs as a business owner AND have the processes to show that I am professional, timely, and efficient. I would recommend working with Theresa in a HEARTBEAT!

C
Cassandra

The time I have spent with Theresa has been very valuable to me and my company. Theresa is a great systems person. She has helped me develop systems for my company that have the flexibility required to assist me as my company grows larger. Weekly meetings with her helped to keep me focused and on track. Working with Theresa has been a great experience and I look forward to working more with her in the future.

M
Mitch

I am now in my sixth year of business as a Photographer and I no longer feel like my business is 'stale' — I feel like I am growing. Theresa is helping me put a better business plan together, including income goals, social media planning, improving my online presence and other essential techniques. Every session is so valuable and I ALWAYS look forward to the next one. I would ABSOLUTELY recommend Theresa to anyone looking for help in business planning and staying/getting on the right tracks!

E
Emma

I was looking for guidance with streamlining business processes for not only my business but my clients' businesses as well. After working with Theresa I became much more productive and organized, and my bottom line has improved as well. Theresa is a knowledgeable and highly informative coach who's full of great ideas and support. I am so grateful to her for her support and this experience.

B
Brigid
CEO

Before working with Theresa, I couldn't figure out how to get my company to grow any further. Our growth had flatlined for about ten months, and I was scrambling to break through the ceiling we had hit. Quickly after Theresa started coaching our team, I realized that we needed more than just coaching — we needed someone like her actually to run operations. Once this happened, I was able to delegate one of the most significant and most growth-stalling responsibilities, allowing me to focus on what I do best: sales and marketing. Since Theresa joined the company, we have grown our business by over 100%, and every other KPI has improved by the same amount.

J
Jono

Theresa helped us fully utilize the tools and technology we'd already invested in, streamlined our process of creating new SOPs, and even reimagined our org chart. We've gained back more hours in our day, become much more productive and organized, and our bottom line is even happier! Theresa is an insightful and talented coach who's full of encouragement and great ideas. We're truly indebted to her for this fantastic experience.

M
Marie + Jessie

When I first started working with Theresa, I considered myself a 'wannabe' business owner. I wasn't confident in my own processes, worried that I looked unprofessional, and spent a lot of my time chasing clients. Working with Theresa was an experience that kicked me into high-gear. We set up clear SOPs, packages, templates, workflows, canned emails, and so much more. After working with her, I can confidently present myself to other businesses and entrepreneurs as a business owner AND have the processes to show that I am professional, timely, and efficient. I would recommend working with Theresa in a HEARTBEAT!

C
Cassandra

The time I have spent with Theresa has been very valuable to me and my company. Theresa is a great systems person. She has helped me develop systems for my company that have the flexibility required to assist me as my company grows larger. Weekly meetings with her helped to keep me focused and on track. Working with Theresa has been a great experience and I look forward to working more with her in the future.

M
Mitch

I am now in my sixth year of business as a Photographer and I no longer feel like my business is 'stale' — I feel like I am growing. Theresa is helping me put a better business plan together, including income goals, social media planning, improving my online presence and other essential techniques. Every session is so valuable and I ALWAYS look forward to the next one. I would ABSOLUTELY recommend Theresa to anyone looking for help in business planning and staying/getting on the right tracks!

E
Emma

I was looking for guidance with streamlining business processes for not only my business but my clients' businesses as well. After working with Theresa I became much more productive and organized, and my bottom line has improved as well. Theresa is a knowledgeable and highly informative coach who's full of great ideas and support. I am so grateful to her for her support and this experience.

B
Brigid
CEO

Before working with Theresa, I couldn't figure out how to get my company to grow any further. Our growth had flatlined for about ten months, and I was scrambling to break through the ceiling we had hit. Quickly after Theresa started coaching our team, I realized that we needed more than just coaching — we needed someone like her actually to run operations. Once this happened, I was able to delegate one of the most significant and most growth-stalling responsibilities, allowing me to focus on what I do best: sales and marketing. Since Theresa joined the company, we have grown our business by over 100%, and every other KPI has improved by the same amount.

J
Jono

Theresa helped us fully utilize the tools and technology we'd already invested in, streamlined our process of creating new SOPs, and even reimagined our org chart. We've gained back more hours in our day, become much more productive and organized, and our bottom line is even happier! Theresa is an insightful and talented coach who's full of encouragement and great ideas. We're truly indebted to her for this fantastic experience.

M
Marie + Jessie

When I first started working with Theresa, I considered myself a 'wannabe' business owner. I wasn't confident in my own processes, worried that I looked unprofessional, and spent a lot of my time chasing clients. Working with Theresa was an experience that kicked me into high-gear. We set up clear SOPs, packages, templates, workflows, canned emails, and so much more. After working with her, I can confidently present myself to other businesses and entrepreneurs as a business owner AND have the processes to show that I am professional, timely, and efficient. I would recommend working with Theresa in a HEARTBEAT!

C
Cassandra

The time I have spent with Theresa has been very valuable to me and my company. Theresa is a great systems person. She has helped me develop systems for my company that have the flexibility required to assist me as my company grows larger. Weekly meetings with her helped to keep me focused and on track. Working with Theresa has been a great experience and I look forward to working more with her in the future.

M
Mitch

I am now in my sixth year of business as a Photographer and I no longer feel like my business is 'stale' — I feel like I am growing. Theresa is helping me put a better business plan together, including income goals, social media planning, improving my online presence and other essential techniques. Every session is so valuable and I ALWAYS look forward to the next one. I would ABSOLUTELY recommend Theresa to anyone looking for help in business planning and staying/getting on the right tracks!

E
Emma

I was looking for guidance with streamlining business processes for not only my business but my clients' businesses as well. After working with Theresa I became much more productive and organized, and my bottom line has improved as well. Theresa is a knowledgeable and highly informative coach who's full of great ideas and support. I am so grateful to her for her support and this experience.

B
Brigid
CEO

I was looking for guidance with streamlining business processes for not only my business but my clients' businesses as well. After working with Theresa I became much more productive and organized, and my bottom line has improved as well. Theresa is a knowledgeable and highly informative coach who's full of great ideas and support. I am so grateful to her for her support and this experience.

B
Brigid
CEO

I am now in my sixth year of business as a Photographer and I no longer feel like my business is 'stale' — I feel like I am growing. Theresa is helping me put a better business plan together, including income goals, social media planning, improving my online presence and other essential techniques. Every session is so valuable and I ALWAYS look forward to the next one. I would ABSOLUTELY recommend Theresa to anyone looking for help in business planning and staying/getting on the right tracks!

E
Emma

The time I have spent with Theresa has been very valuable to me and my company. Theresa is a great systems person. She has helped me develop systems for my company that have the flexibility required to assist me as my company grows larger. Weekly meetings with her helped to keep me focused and on track. Working with Theresa has been a great experience and I look forward to working more with her in the future.

M
Mitch

When I first started working with Theresa, I considered myself a 'wannabe' business owner. I wasn't confident in my own processes, worried that I looked unprofessional, and spent a lot of my time chasing clients. Working with Theresa was an experience that kicked me into high-gear. We set up clear SOPs, packages, templates, workflows, canned emails, and so much more. After working with her, I can confidently present myself to other businesses and entrepreneurs as a business owner AND have the processes to show that I am professional, timely, and efficient. I would recommend working with Theresa in a HEARTBEAT!

C
Cassandra

Theresa helped us fully utilize the tools and technology we'd already invested in, streamlined our process of creating new SOPs, and even reimagined our org chart. We've gained back more hours in our day, become much more productive and organized, and our bottom line is even happier! Theresa is an insightful and talented coach who's full of encouragement and great ideas. We're truly indebted to her for this fantastic experience.

M
Marie + Jessie

Before working with Theresa, I couldn't figure out how to get my company to grow any further. Our growth had flatlined for about ten months, and I was scrambling to break through the ceiling we had hit. Quickly after Theresa started coaching our team, I realized that we needed more than just coaching — we needed someone like her actually to run operations. Once this happened, I was able to delegate one of the most significant and most growth-stalling responsibilities, allowing me to focus on what I do best: sales and marketing. Since Theresa joined the company, we have grown our business by over 100%, and every other KPI has improved by the same amount.

J
Jono

I was looking for guidance with streamlining business processes for not only my business but my clients' businesses as well. After working with Theresa I became much more productive and organized, and my bottom line has improved as well. Theresa is a knowledgeable and highly informative coach who's full of great ideas and support. I am so grateful to her for her support and this experience.

B
Brigid
CEO

I am now in my sixth year of business as a Photographer and I no longer feel like my business is 'stale' — I feel like I am growing. Theresa is helping me put a better business plan together, including income goals, social media planning, improving my online presence and other essential techniques. Every session is so valuable and I ALWAYS look forward to the next one. I would ABSOLUTELY recommend Theresa to anyone looking for help in business planning and staying/getting on the right tracks!

E
Emma

The time I have spent with Theresa has been very valuable to me and my company. Theresa is a great systems person. She has helped me develop systems for my company that have the flexibility required to assist me as my company grows larger. Weekly meetings with her helped to keep me focused and on track. Working with Theresa has been a great experience and I look forward to working more with her in the future.

M
Mitch

When I first started working with Theresa, I considered myself a 'wannabe' business owner. I wasn't confident in my own processes, worried that I looked unprofessional, and spent a lot of my time chasing clients. Working with Theresa was an experience that kicked me into high-gear. We set up clear SOPs, packages, templates, workflows, canned emails, and so much more. After working with her, I can confidently present myself to other businesses and entrepreneurs as a business owner AND have the processes to show that I am professional, timely, and efficient. I would recommend working with Theresa in a HEARTBEAT!

C
Cassandra

Theresa helped us fully utilize the tools and technology we'd already invested in, streamlined our process of creating new SOPs, and even reimagined our org chart. We've gained back more hours in our day, become much more productive and organized, and our bottom line is even happier! Theresa is an insightful and talented coach who's full of encouragement and great ideas. We're truly indebted to her for this fantastic experience.

M
Marie + Jessie

Before working with Theresa, I couldn't figure out how to get my company to grow any further. Our growth had flatlined for about ten months, and I was scrambling to break through the ceiling we had hit. Quickly after Theresa started coaching our team, I realized that we needed more than just coaching — we needed someone like her actually to run operations. Once this happened, I was able to delegate one of the most significant and most growth-stalling responsibilities, allowing me to focus on what I do best: sales and marketing. Since Theresa joined the company, we have grown our business by over 100%, and every other KPI has improved by the same amount.

J
Jono

I was looking for guidance with streamlining business processes for not only my business but my clients' businesses as well. After working with Theresa I became much more productive and organized, and my bottom line has improved as well. Theresa is a knowledgeable and highly informative coach who's full of great ideas and support. I am so grateful to her for her support and this experience.

B
Brigid
CEO

I am now in my sixth year of business as a Photographer and I no longer feel like my business is 'stale' — I feel like I am growing. Theresa is helping me put a better business plan together, including income goals, social media planning, improving my online presence and other essential techniques. Every session is so valuable and I ALWAYS look forward to the next one. I would ABSOLUTELY recommend Theresa to anyone looking for help in business planning and staying/getting on the right tracks!

E
Emma

The time I have spent with Theresa has been very valuable to me and my company. Theresa is a great systems person. She has helped me develop systems for my company that have the flexibility required to assist me as my company grows larger. Weekly meetings with her helped to keep me focused and on track. Working with Theresa has been a great experience and I look forward to working more with her in the future.

M
Mitch

When I first started working with Theresa, I considered myself a 'wannabe' business owner. I wasn't confident in my own processes, worried that I looked unprofessional, and spent a lot of my time chasing clients. Working with Theresa was an experience that kicked me into high-gear. We set up clear SOPs, packages, templates, workflows, canned emails, and so much more. After working with her, I can confidently present myself to other businesses and entrepreneurs as a business owner AND have the processes to show that I am professional, timely, and efficient. I would recommend working with Theresa in a HEARTBEAT!

C
Cassandra

Theresa helped us fully utilize the tools and technology we'd already invested in, streamlined our process of creating new SOPs, and even reimagined our org chart. We've gained back more hours in our day, become much more productive and organized, and our bottom line is even happier! Theresa is an insightful and talented coach who's full of encouragement and great ideas. We're truly indebted to her for this fantastic experience.

M
Marie + Jessie

Before working with Theresa, I couldn't figure out how to get my company to grow any further. Our growth had flatlined for about ten months, and I was scrambling to break through the ceiling we had hit. Quickly after Theresa started coaching our team, I realized that we needed more than just coaching — we needed someone like her actually to run operations. Once this happened, I was able to delegate one of the most significant and most growth-stalling responsibilities, allowing me to focus on what I do best: sales and marketing. Since Theresa joined the company, we have grown our business by over 100%, and every other KPI has improved by the same amount.

J
Jono

I was looking for guidance with streamlining business processes for not only my business but my clients' businesses as well. After working with Theresa I became much more productive and organized, and my bottom line has improved as well. Theresa is a knowledgeable and highly informative coach who's full of great ideas and support. I am so grateful to her for her support and this experience.

B
Brigid
CEO

I am now in my sixth year of business as a Photographer and I no longer feel like my business is 'stale' — I feel like I am growing. Theresa is helping me put a better business plan together, including income goals, social media planning, improving my online presence and other essential techniques. Every session is so valuable and I ALWAYS look forward to the next one. I would ABSOLUTELY recommend Theresa to anyone looking for help in business planning and staying/getting on the right tracks!

E
Emma

The time I have spent with Theresa has been very valuable to me and my company. Theresa is a great systems person. She has helped me develop systems for my company that have the flexibility required to assist me as my company grows larger. Weekly meetings with her helped to keep me focused and on track. Working with Theresa has been a great experience and I look forward to working more with her in the future.

M
Mitch

When I first started working with Theresa, I considered myself a 'wannabe' business owner. I wasn't confident in my own processes, worried that I looked unprofessional, and spent a lot of my time chasing clients. Working with Theresa was an experience that kicked me into high-gear. We set up clear SOPs, packages, templates, workflows, canned emails, and so much more. After working with her, I can confidently present myself to other businesses and entrepreneurs as a business owner AND have the processes to show that I am professional, timely, and efficient. I would recommend working with Theresa in a HEARTBEAT!

C
Cassandra

Theresa helped us fully utilize the tools and technology we'd already invested in, streamlined our process of creating new SOPs, and even reimagined our org chart. We've gained back more hours in our day, become much more productive and organized, and our bottom line is even happier! Theresa is an insightful and talented coach who's full of encouragement and great ideas. We're truly indebted to her for this fantastic experience.

M
Marie + Jessie

Before working with Theresa, I couldn't figure out how to get my company to grow any further. Our growth had flatlined for about ten months, and I was scrambling to break through the ceiling we had hit. Quickly after Theresa started coaching our team, I realized that we needed more than just coaching — we needed someone like her actually to run operations. Once this happened, I was able to delegate one of the most significant and most growth-stalling responsibilities, allowing me to focus on what I do best: sales and marketing. Since Theresa joined the company, we have grown our business by over 100%, and every other KPI has improved by the same amount.

J
Jono
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