Operations
Client Concern Fell Through The Cracks? Here's What to Do
Nothing is more discouraging than disappointing a client.
As creative CEOs, consultants and contractors, our businesses are highly dependent on
customer success
Growth
The 3 Most-Forgotten Client Feedback Touch Points (And How to Capitalize On Them)
Client feedback is one of the most crucial loops to complete for any service-based business. As entrepreneurs, it is so
Business
The Holistic Customer Experience: Why It Matters and How to Get Started
Business buzzwords come and go like the wind. One day, a particular term, tool, or strategy is all-pervasive. The next,
Business
5 Facts You Need to Know About Client Retention
It can be disheartening when you notice more of your clients are deciding to cancel their services or switch to
Operations
The Do's and Don'ts of Client Offboarding
One of the core aspects of my role as an Operations Coachsultant™ is assisting my clients with optimizing and enhancing
Operations
3 Client Onboarding Challenges a Welcome Video Can Fix
Client onboarding is one of the most important processes in any business. This is because the first stage of the