Business
COVID-19 and Your CX Strategy: Tips for Moving Forward
There's still so much we don't know about what life after COVID-19 will look like— especially
Theresa
Business
Want to Strengthen Your CX Strategy? Start With What Your Clients DON'T Want
The vast majority of savvy creative consultants understand the importance of identifying customer needs. After all, it is the primary
Business
How to Build a Top-Level Client Experience Team
Nothing feels better than reaching the point in your entrepreneurial journey where you have a steady roster of clients, you&
Business
Client Experience VS Customer Service: What's The Difference?
Not long ago, I realized there was a gap in the market that I serve as an Operations Coachsultant™. That
Business
How to Tell When Your CX Strategy Has Lost It's Humanity
When a creative consultant decides to invest in developing a client experience strategy, one of the first things they think
Business
Fast-Track Your Success By Joining an Entrepreneurial Support Network
Creative CEOs, consultants, and agency owners are bold risk takers and out-of-the-box thinkers.They commit to their craft wholeheartedly, pouring
Growth
Why Sustainability Matters More Than Growth
Most creative CEOs, consultants, and contractors eventually reach a point in their entrepreneurial journey where they need to make a
Operations
5 Commitment-Worthy Business Tools for Creative CEOs
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Operations
Client Concern Fell Through The Cracks? Here's What to Do
Nothing is more discouraging than disappointing a client.
As creative CEOs, consultants and contractors, our businesses are highly dependent on
Growth
The 3 Most-Forgotten Client Feedback Touch Points (And How to Capitalize On Them)
Client feedback is one of the most crucial loops to complete for any service-based business. As entrepreneurs, it is so
Business
The Holistic Customer Experience: Why It Matters and How to Get Started
Business buzzwords come and go like the wind. One day, a particular term, tool, or strategy is all-pervasive. The next,
Lifestyle
5 Proven Work-From-Home Productivity Hacks
Around the globe, people are adjusting to having to work from home due to the COVID-19 pandemic. This shift is
Business
Curb the Impact of Coronavirus With These Automated Systems
As the effects of coronavirus (COVID-19) become more widespread, entrepreneurs around the world are wondering how they can protect their
Growth
The Future is Fractional: Fractional COO vs Full-Time COO
The Future: Fractional COO
Every business eventually reaches its operational threshold — the critical point where its CEO (or existing leadership
Business
How to Hire the RIGHT Operations Consultant: 5 Red Flags You Should Never Ignore
When it comes to business, customized solutions almost always work better than a one-size-fits-all approach— and hiring an operations consultant
Culture
3 Successful Business Leaders (And The Lessons We Can Learn From Them)
There is a quote by business leaders like Margaret Fuller that I love.
"If you have knowledge, let others
Business
5 Facts You Need to Know About Client Retention
It can be disheartening when you notice more of your clients are deciding to cancel their services or switch to
Operations
The Do's and Don'ts of Client Offboarding
One of the core aspects of my role as an Operations Coachsultant™ is assisting my clients with optimizing and enhancing
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